Client Services Project Manager [South Korea]

 

Job Description

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

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Client Services Project Manager

직무소개

임상의약품의 공급망 관련한 핵심적인 물류 서비스를 제공하는 팀 내에서 고객으로부터의 문의사항과 체크사항을 내부에서 확인하여 커뮤니케이션합니다.

[Official Video] Thermo Fisher Scientific Bioprocess Supply Center

• Location: 인천 영종도 아레나스 센터 (주소: 인천시 중구 영종순환로 900번길 30)
• Working Condition: 정규직
• Working Type: 근무지 출근 및 재택근무 혼합 하이브리드 근무

Position Summary:

The Associate Project Manager role reporting to Supervisor, Client Services is for Clinical Trials Division (CTD) Korea site. It is a customer facing role supporting Sales, Operations, and Product Management with executing orders, and is responsible for the cross-functional execution of orders with the primary focus on relationship building and delivering a superior customer experience. Works under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

Knowledge, Skills, Abilities

• Understanding and competent use of Standard Operation Procedures (SOPs) required by company Quality standards.
• Excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.
• Strong and effective communicator can effectively present information and respond to questions from groups of managers and clients.
• Ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
• Ability to learn and master all internal systems associated with projects (i.e., Salesforce, Global Project Management System (GPMS), TrackWise).
• 2-3 years of successful experience in project management as a Project Coordinator.
• Strong interpersonal and communication skills to include excellent relationship building.
• Proficiency in personal computer applications (e.g., Microsoft Word, Excel, PowerPoint, Access, Outlook).
• Proven experience with customers in a dynamic environment.
• Excellent communication, organizational skills, and project co-ordination skills
• Proficiency in appropriate project planning tools e.g., Microsoft Project to communicate milestones and critical path activities and responsibilities.
• Basic understanding of Project Management concepts.
• Prefer Certification in Project Management by a recognized institution in project
• management.
• Mastery of skills required to read, understand, and adhere to the SOPs and policies of a Good Manufacturing Practice (GMP) environment.
• Supporting Drug Supply Associate (DSA) tasks if required.

Minimum Requirements:

• Bachelor’s degree, with three years of customer facing environment (Clinical Trial Project Management preferred)
• Must have experience communicating with clients and processing orders in various systems
• Interpersonal cross functional team-based interaction, organizational and detail orientation in Korean and English
• Analytical, planning, problem solving, and the basics of project management methodologies
• Knowledge of basic accounting and finance principles

Key Competencies:

• Competent writing and verbal communication skills
• Good analytical/critical thinking
• Relationship-building
• Teamwork, leadership, and motivational skills
• The ability to prioritize and multi-task
• Time management skills
• Exhibits a strong understanding of methodologies and approaches

기타사항

• 고유식별정보(주민등록번호, 여권번호 등) 민감정보(종교, 정치 등)는 기재하지 마세요.
• 보훈, 장애 대상자는 관련 서류 제출 시 관계법에 따라 우대합니다.
• 영문이름은 여권상의 이름과 동일하게 기재하십시오.
• 입사지원서 내용에 허위 사실이 판명될 경우, 입사가 취소될 수 있습니다.

For more Thermo Fisher Scientific Korea

• YouTube
• Learn more about us here
• Official Recruiting Blog (Korean)
• Our 4i Values: Integrity - Innovation - Intensity - Involvement

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Benefits:

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

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