Tesla develops high-performance electric vehicles, battery energy storage systems, solar systems and charging infrastructure. The focus is to reduce the environmental impact of transportation and electric energy use by accelerating the adoption of electric vehicle, energy storage, and solar technologies.
Tesla Service team is committed and fast moving. As a member of our team, you will help to maintain the fleet to ensure an excellent customer experience and best-in-class availability. You must have a genuine passion for technology and a bias towards solving challenges that will fundamentally change the world’s energy and EV charging infrastructure. You must want to work in a fast-paced, entrepreneurial environment with a high degree of self-sufficiency.
Integrated within the Field Operations team, you will be responsible to coordinate service parts shipments, schedule field service visits, create invoices, manage external communications between field service/O&M subcontractors/Customers amongst varied other tasks. You should be able to learn quickly, be proficient with IT systems and be able to operate with a high level of self-sufficiency. You should have a bias towards action and getting the job done.
The Role is based in Amsterdam, Netherlands. It is an initial 6 month FTC.
Coordinate service parts and tools shipment:
- Work closely with the Field Service team and Engineering to create and prepare the orders to dispatch the required service parts and tools.
- Work closely with Tesla’s logistic team to ensure completeness of shipping documentation.
- Track shipments and deliveries and relay information proactively to customers.
Schedule field activities:
- Act the main point of contact with Tesla’s customers to coordinate Field Service activities and schedule appointments.
- Ensure the activities are documented and that all necessary parts and tools are available onsite.
- Track service activities completeness and ensure accurate reporting to our customers.
- Onboard new vendors and create purchase orders for activities which are subcontracted.
Create Invoices:
- Create and send invoices to customers in line with contracts and the service activities performed.
- Track payment status and follow-up with customer as necessary.
- Support the finance department with payment allocation.
Other:
- Work with O&M Commissioning Manager to plan for upcoming Commissioning cases.
- Work with the regional field service managers to ensure department service level objectives are met
- Work preparation making sure procedures are clear, parts and software are made available
- 2+ years of experience creating Scopes of Work for maintenance or electrical services
- Ability to manage voluminous amounts of data
- MS Office proficiency
- Excellent written and verbal skills both from a technical and client facing perspective
- Excellent customer service skills
- Professional fluency in English required. Additional European languages is a definite plus
- Regular, reliable, and predictable performance required
- Ability to work well with others in a collaborative team environment
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