You will
Manage and customer relations, actively take part in the escalation process and manage any issues.
Order entry and confirmations, keeping Sales & Business Units updated on progress and changes
Contribute to sales intelligence into the Demand & Supply review for the allocated product lines and be part of the decision making process
Implement the agreed service level agreements (SLAs) with both external and internal customers, monitor the KPIs with the aim to continuously improve the service
Business analysis; follow up on historic and ordered sales volumes against forecasted ones analyse deviations and report changes
Implement the corporate guidelines for credit terms and credit hold to minimize risks
Maintain and archive the order management and customer data documentation and day-to-day business correspondence
Your profile
Master or Bachelor degree, or equivalent through experience, preferably with an economics background
Relevant experience in an international environment is an asset
Fluent in English
Strong communication and negotiation skills
Analytical and organised
Have an positive, energetic outlook even in challenging circumstances
Be able to make sound and objective judgments
We offer
- a challenging job in a dynamic high-tech international environment
- the opportunity to take ownership of your professional passion in order to contribute to the success of the company
- an enjoyable, team-oriented and professional atmosphere in a flat-structured organization
- versatile development opportunities
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