Job description
- Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist.
- Analyst to match all the proof documents details including card number, payment name, payment email and so on
- Focus on completed transaction that being flagged with high-risk flag where cases will be sent to analysts for post manual review to evaluate if is a potential fraud. Case source included model, blacklist backtrack and so on.
- According to different business line, the key element may differ. Analyst is required to understand the business model of every business line to make accurate risk evaluation. Post manual review is focused on user behaviour analysis where it is not only looking at single transaction.
- Standard SOP will be provided with immediate action to share fraud trend instantly to fraud strategy team.
- User analysis steps, actions and result will be included in SOP. At the same time, SOP will constantly update and amend to achieve high accurate case check.
Job Requirements
- Candidates with fraud manual review experience (at least 1 3 years): including reviewing user appeal document, user analysis and trend analysis.
- Candidates is expected to have the ability to catch up start up fast paced environment and working mindset on thinking out of the box.
- Candidates is expected to understand payment chain where included CCDC, PAYPAL, E wallet and so on.
- Candidates is expected to understand fraud trend and fraud chargeback also experience of handling such scenario.
- Candidates is expected to have "moving forward" and "never stop learning" spirit where risk operation faced varies business line (not focused on only 1) and it will require outsource member to learn fast and think fast. Averagely, amendment and update of SOP held onc e every month, candidates is required to learn and adapt changes fast too.
- Candidates is expected to complete cases from targeted SLA with standard level of x% accuracy rate.
Job Type: Permanent
Salary: RM3,500.00 - RM4,000.00 per month
Schedule:
- Rotational shift
Application Question(s):
- Where is your current location?
- What is your expected salary?
- Will you able to work in PJ or KL area?
- Will you able start work by 18th September 2023?
Education:
- Bachelor's (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
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