Customer Service Representative [Vietnam]

 

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Mô tả công việc:

(Mức lương: Thỏa thuận)

• 
  Understand client needs, eligibility, and coverage to provide insightful assistance.
• Handle calls and emails regarding claims’ status, eligibility, terms and conditions and

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Salary will be commensurate with qualifications and experience
Opportunities to be trained in the professional environment to maximize your potential
Professional, dynamic working environment
schedule.

• Cooperate with other teams including Medical and Claims to formulate an appropriate reply.
• Contact healthcare providers and the customer regarding incomplete files.
• Provide support to management and recommend service improvement.

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

The successful applicant will have:

• A first experience in Customer Service would be a plus.
• A passion and talent for client service and the desire to solve issues.
• The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.
• Excellent interpersonal and communication skills, passionate about customer service.
• Excellent proficiency in English.
• A great sense of accuracy and work ethic.
• Able to work independently with structure and methodology.

What we offer:

• More than a job you will get opportunities for growth and progression
• You will be coached and trained by a professional expert in their field
• You will be working for six countries in the region
• You will be joining a young and diverse team of professionals
• A comprehensive set of benefits including health insurance and a competitive reward scheme

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,Giáo Dục Đào Tạo,Ngoại Ngữ

Trung cấp - Nghề
Không yêu cầu

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