The Midaxo SaaS platform has been used by hundreds of global customers to close over $1 trillion of corporate development & M&A transactions. It is the leading corporate development dealmaking productivity platform. Midaxo enables frequent acquirers to successfully convert their strategy into value by repeatably taking an opportunity through identification, diligence, close, integration, and value realization. Midaxo prides itself on the value it creates the team it has built, and the customers it serves. We are a fast-moving and non-hierarchical organization where each team member is allowed to support others and close gaps as they see fit. We embrace the latest technologies and have an ambitious product roadmap to remain the industry leaders.
Your Opportunity
In Customer Success at Midaxo you will help customers to reach their goals with our products through onboarding, training, consulting, relationship-building, and support. You are the backbone to interacting with our customers, fostering strong relationships, shaping their perception of our value, and championing their satisfaction. Through your care and expertise, you build brand loyalty and generate growth. Your track record and impact elevate you to being a consultant to our customers, our product experts, and our sales team.
$ads={1}
Our Ideal Candidate
You are passionate about solving customers’ problems. While you pride yourself on knowing our products, you are focused more on understanding the customer’s business and how you can bring our products and your expertise to deliver customer value. You are a proactive and knowledgeable customer advisor, who is comfortable discussing and coaching our customers to their best place. You are not afraid to have a difficult conversation, comfortable in building long-term trust and influence. In fact, customers come to you for your experience, candor, and drive. You are comfortable delivering on customer satisfaction, ROI, and growth.
Your Responsibilities
The CSM is responsible for managing the entire customer journey from the moment a new customer comes on board. This entails the critical onboarding process (training, overseeing implementation), through the maintenance phase and relationship building (cadence calls, QBRs, reactionary support), to renewal and upsell.
- The Customer Relationship – you will be the first person the customer will think of to call
- Trusted Advisor - an extension of the customer’s team. Customers will look to you for guidance on everything to do with their desired outcomes
- Onboarding/Training project management – Each new customer is a new project that needs oversight and user training
- A Consultative Mindset – customers will often need creative solutions to challenging problems
- Cadence calls – once a customer is onboarded, we need to keep in regular contact with daily users to make sure desired outcomes are being met
- Quarterly Business Reviews – meeting with key stakeholders to drive continued buy-in and deliver outcomes
- Renewal – customer success is ultimately responsible for the renewal. If you’re doing the job correctly, the renewal should never be in question. You’ll open the renewal conversation and route it appropriately
- Upsell – identifying customer buying signs and recognizing when a customer needs to buy additional licenses or products then taking action to expand the business
- Cross Functional – You will work with our sales, marketing, finance, and product teams to ensure synergy in communication.
Qualifications and skills
- Bachelor’s degree or equivalent
- At least 3 years in a customer-facing role (customer success, sales, etc)
- Knowledge of M&A, investment banking, consulting, change management, fintech preferred
- An understanding of CRM tools like Salesforce, ClientSuccess, Zendesk, etc
- Experience at a software company preferred
- Experience delivering revenue numbers and producing accurate forecasts
- Driven nature and desire to grow a business
- Excellent business acumen, communication, presentation, and negotiation skills
Please note you will need the existing right to work in Finland. Midaxo will not sponsor work permits or visas for this role.
Benefits
- An opportunity to be part of a company that is revolutionizing the way M&A is done
- A meaningful and responsible position that enables you to utilize your technical skills and take responsibility for your work
- Modern tools and technologies
- The support of an international, ambitious, and talented team and a result-driven but easy-going company culture
- A collaborative, flexible work environment; office in downtown Helsinki with a hybrid schedule
- A pay range from 3500 to 5500 euros monthly, depending on the seniority
