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Date: Jul 21, 2023
Location: Berlin, DE, 10117
Company: Corning
Requisition Number: 61017
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Responsibilities:
- Develop and maintain good working relationships with external customers, managing assigned accounts as necessary
- Resolve day-to-day problems with customers by telephone and email as well as managing customer inquiries within our Customer Relationship Management tool(s)
- Provide customer a professional quotation related to his RFQ in coordination with Application Engineering, Sales and Pricing if necessary
- Enter customer complaints in the system and provide constant feedback to the customer on the actions being taken by OC departments/ coordinate authorization of return of product
- Enter and expedite orders in an accurate and timely manner using SAP
- Invoicing the customers/cancellation if necessary, applying pricing policy for designated customer
- Back - office support to Sales Managers
- Manage the formalized delivery process and capture changes to delivery dates
- Pro-actively communicate to and with the customer to ensure high customer satisfaction and engagement
- Work closely with our internal departments Supply Chain Management, Business Operations, Application Engineering, Product Line Management, Finance
- Follow communication procedures, guidelines and policies
- Attend all necessary product training classes
- Escalate problems to Team Leader/Manager as necessary
Qualifications:
- Higher education level required
- First experience in Customer Service
- Fluent in English and French
- Outstanding verbal/written communication skills
- Experienced in working with MS Office and SAP
- Customer orientation
- Ability to learn remotely and work with minimal supervision
- Strong attention to detail and ability to work to a high level of accuracy
- Excellent team player and ability to work with a larger remote group
- Strong problem-solving skills
- Willingness to travel to other Corning sites as needed
- Basic accounting knowledge will be a plus
- Commercial understanding is required
